{"id":4100,"date":"2019-05-21T16:06:07","date_gmt":"2019-05-21T14:06:07","guid":{"rendered":"https:\/\/www.fortuny.it\/faq\/"},"modified":"2025-10-27T12:49:50","modified_gmt":"2025-10-27T11:49:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.delphos.com\/en_us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-696702048\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1877723332\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h1 class=\"uppercase\">FAQ<\/h1>\n<p class=\"lead\">From cleaning and maintenance up to shipping and repairs \u2013 here you can find answers to frequently asked questions. If you have further inquiries, please contact us and we\u2019ll respond quickly.<\/p>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1877723332 {\n  width: 60%;\n}\n#text-box-1877723332 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-696702048 {\n  padding-top: 500px;\n  background-color: rgb(0,0,0);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-214202684\">\n\n\t<div id=\"col-1815906121\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2em;margin-bottom:2em;height:0px;\"><\/div>\n<h2>Ordering<\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-2768421191\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2768421191-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2768421191-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2768421191-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2768421191-label\">\n\t\t\t\n<p>When you\u2019re looking at the product, click on the button to add it to your cart. When you\u2019re ready to place your order, click to view your cart and then click to proceed to check out.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2867049380\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2867049380-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-methods-of-payment-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2867049380-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What methods of payment do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2867049380-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2867049380-label\">\n\t\t\t\n<p>We accept American Express, MasterCard, Visa and Maestro credit cards, as well as PayPal.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1208634923\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1208634923-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-check-my-order-status?\" aria-expanded=\"false\" aria-controls=\"accordion-1208634923-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I check my order status?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1208634923-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1208634923-label\">\n\t\t\t\n<p>Email us at <a href=\"mailto:info@delphos.com\">info@delphos.com<\/a>\u00a0with your name and order number and we\u2019ll update you straightaway.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1075546904\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1075546904-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-lead-time-on-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1075546904-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the lead time on products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1075546904-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1075546904-label\">\n\t\t\t\n<p>Lead times range from 1 to 8 weeks, depending on the products you purchase. Please refer to the relevant product descriptions for the standard lead time.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4051483246\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4051483246-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-internationally?\" aria-expanded=\"false\" aria-controls=\"accordion-4051483246-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4051483246-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4051483246-label\">\n\t\t\t\n<p>Yes, we ship worldwide. However, any duty charges are the customer\u2019s responsibility.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1067303554\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1067303554-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-is-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1067303554-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much is shipping?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1067303554-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1067303554-label\">\n\t\t\t\n<p>This varies depending on your order and your shipping address. You will see the correct amount applied to your total during the check-out process.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3576282840\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3576282840-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-pay-sales-tax-on-my-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-3576282840-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to pay sales tax on my purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3576282840-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3576282840-label\">\n\t\t\t\n<p>If you are located in the European Community, a 22% VAT will be added to your order.<\/p>\n<p>If you are located outside the European Community, we charge no sales tax but you will be subject to duty charges based on your shipping address.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:2em;margin-bottom:2em;height:0px;\"><\/div>\n<h2>Repairs &amp; Returns<\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-2761532794\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2761532794-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-return-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-2761532794-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your return policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2761532794-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2761532794-label\">\n\t\t\t\n<p>&nbsp;<\/p>\n<div>We do accept returns, but please get authorisation from our customer services department before sending items back to us.<\/div>\n<div><\/div>\n<div>\n<p>Contact us at <a href=\"mailto:info@delphos.com\">info@delphos.com<\/a>, including your:<\/p>\n<\/div>\n<ul>\n<li>Name &amp; full address<\/li>\n<li>Order number<\/li>\n<li>Items to be returned<\/li>\n<li>Reason for return<\/li>\n<\/ul>\n<div>Please note:<\/div>\n<ul>\n<li>We cannot be responsible for any missing or damaged goods if we\u2019re not notified within 24 hours of the time you received your order. Please check your boxes immediately upon receipt.<\/li>\n<\/ul>\n<div><\/div>\n<div><strong>Products Not Eligible for Return\/Cancellation<\/strong><\/div>\n<div><\/div>\n<div>\n<p>We regret to inform you that we are unable to accept returns on the following products:<\/p>\n<\/div>\n<ul>\n<li>Products that are marked as non-returnable on the product detail page<\/li>\n<li>Products that are customized to your specifications<\/li>\n<li>Products that have been assembled or installed or modified<\/li>\n<li>Custom orders<\/li>\n<li>Products that are made-to-order<\/li>\n<li>Products without original packaging or not in their original condition<\/li>\n<li>Orders shipped outside the European union<\/li>\n<\/ul>\n<div>Please note that an order can be cancelled within 72 hours of placement. If your order has already shipped, it cannot be cancelled and will be treated as a return.<\/div>\n<div>Please be aware that if your order is already in transit from its original location, it cannot be cancelled. Should you wish to return the item, please contact us.<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3476777127\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3476777127-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-warranty-do-you-offer?\" aria-expanded=\"false\" aria-controls=\"accordion-3476777127-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What warranty do you offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3476777127-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3476777127-label\">\n\t\t\t\n<p>All items come with a one-year warranty. Please retain your receipt in case you require repairs under the warranty.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3705225648\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3705225648-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-my-order-is-damaged-during-shipment?\" aria-expanded=\"false\" aria-controls=\"accordion-3705225648-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if my order is damaged during shipment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3705225648-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3705225648-label\">\n\t\t\t\n<p>Please inspect your merchandise immediately upon delivery, and report any damage to US within 24 hours of receipt. We cannot accept responsibility for damage not reported within this 24-hour period.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3798978824\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3798978824-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-repair-items-not-covered-under-warranty?\" aria-expanded=\"false\" aria-controls=\"accordion-3798978824-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you repair items not covered under warranty?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3798978824-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3798978824-label\">\n\t\t\t\n<p>We will inspect the item first to see if it can be repaired. After inspection, you\u2019ll receive a cost estimate that includes labour and materials.<\/p>\n<p>We will only perform repairs on items purchased directly from us. Before returning an item to be repaired, please contact our customer services department at info@delphos.com for authorisation and instructions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":337,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4100","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/pages\/4100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/users\/337"}],"replies":[{"embeddable":true,"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/comments?post=4100"}],"version-history":[{"count":3,"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/pages\/4100\/revisions"}],"predecessor-version":[{"id":136873,"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/pages\/4100\/revisions\/136873"}],"wp:attachment":[{"href":"https:\/\/www.delphos.com\/en_us\/wp-json\/wp\/v2\/media?parent=4100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}