Ordering

When you’re looking at the product, click on the button to add it to your cart. When you’re ready to place your order, click to view your cart and then click to proceed to check out.

We accept American Express, MasterCard, Visa and Maestro credit cards, as well as PayPal.

Email us at [email protected] with your name and order number and we’ll update you straightaway.

Lead times range from 1 to 8 weeks, depending on the products you purchase. Please refer to the relevant product descriptions for the standard lead time.

Yes, we ship worldwide. However, any duty charges are the customer’s responsibility.

This varies depending on your order and your shipping address. You will see the correct amount applied to your total during the check-out process.

If you are located in the European Community, a 22% VAT will be added to your order.

If you are located outside the European Community, we charge no sales tax but you will be subject to duty charges based on your shipping address.

Repairs & Returns

 

We do accept returns, but please get authorisation from our customer services department before sending items back to us.

Contact us at [email protected], including your:

  • Name & full address
  • Order number
  • Items to be returned
  • Reason for return
Please note:
  • We cannot be responsible for any missing or damaged goods if we’re not notified within 24 hours of the time you received your order. Please check your boxes immediately upon receipt.
Products Not Eligible for Return/Cancellation

We regret to inform you that we are unable to accept returns on the following products:

  • Products that are marked as non-returnable on the product detail page
  • Products that are customized to your specifications
  • Products that have been assembled or installed or modified
  • Custom orders
  • Products that are made-to-order
  • Products without original packaging or not in their original condition
  • Orders shipped outside the European union
Please note that an order can be cancelled within 72 hours of placement. If your order has already shipped, it cannot be cancelled and will be treated as a return.
Please be aware that if your order is already in transit from its original location, it cannot be cancelled. Should you wish to return the item, please contact us.

All items come with a one-year warranty. Please retain your receipt in case you require repairs under the warranty.

Please inspect your merchandise immediately upon delivery, and report any damage to US within 24 hours of receipt. We cannot accept responsibility for damage not reported within this 24-hour period.

We will inspect the item first to see if it can be repaired. After inspection, you’ll receive a cost estimate that includes labour and materials.

We will only perform repairs on items purchased directly from us. Before returning an item to be repaired, please contact our customer services department at [email protected] for authorisation and instructions.